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Take a digital approach to citizen engagement in order to increase involvement, engagement, and help your agency achieve mission-critical results 

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Wednesday, October 16 • 9:45am - 10:20am
#HelpMe: Learn How Social Media Can Transform Customer Care - TRANSPORTATION SECURITY ADMINISTRATION

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Organizations are increasingly using social media as a platform for customer service and engagement. In September 2015, the Transportation Security Administration launched @AskTSA to provide real-time responses to passenger comments and inquiries.

See first-hand how TSA launched and is using social media to engage with customers, including how you can:

  • Understand why social media customer service matters to government
  • Recognize what tools are available to help engage with your audience
  • Implement a customer engagement strategy of your own

David Johnston, Social Media Manager

avatar for David Johnston

David Johnston

Social Media Manager, Transporation Security Administration
David L. Johnston is the Social Media Manager for the Transportation Security Administration where he develops the social media strategies for communicating with the traveling public. He is also the Director of New Media for Speedway Children’s Charities, a non-pro t organization... Read More →

Wednesday October 16, 2019 9:45am - 10:20am CDT
The Mid-America Club 200 E Randolph St 80th Floor, Chicago, IL 60601, USA

Attendees (2)