Social Media, Mobile & Video for Government
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Take a digital approach to citizen engagement in order to increase involvement, engagement, and help your agency achieve mission-critical results 

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Thursday, October 17 • 12:15pm - 12:40pm
Harness the Power of Social Media as a Customer Service Tool - CITY OF CHICAGO

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Social media can be used for a bevy of different things - from creating fun stories to show internally, to engagement externally - using social media as a tool to support customer service can allow for more positive interaction with your audience. Using multiple social media accounts to quickly discuss customer service needs can increase repeated traffic and improve engagement.

Learn how City of Chicago used social media as a customer service tool, including how to:

  • Create a social media presence that invites users to engage and interact with you and your brand
  • Understand customer needs and how to meet them
  • Increase interaction with customers - even in good times - to ensure they are continually following and engaged

Nyajai Ellison, Deputy Digital Communications Director

avatar for Nyajai Ellison

Nyajai Ellison

Deputy Digital Communications Director, City of Chicago

Thursday October 17, 2019 12:15pm - 12:40pm
Gleacher Center 450 Cityfront Plaza Dr, Chicago, IL 60611, USA
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